Conversation Analytics
Deep insights into customer interactions and sentiment trends.
15.3%
Total Conversations
100
All time
2.1%
My Pleasure Rate
92%
Team members saying 'my pleasure'
2.1%
Avg Duration
15.0m
Service efficiency
1.8%
Completion Rate
100.0%
Successful interactions
Sentiment vs Duration Analysis
Engagement Level Distribution
Recent Conversations
| Team Member | Duration | Sentiment | Engagement | Messages | Started |
|---|---|---|---|---|---|
JS Jane Smith | 23m 54s | 64.0% | High | 33 | Aug 08, 15:49 |
JS Jane Smith | 13m 1s | 10.0% | High | 16 | Aug 24, 15:49 |
AU Admin User | 29m 27s | 2.0% | High | 41 | Aug 14, 15:49 |
JS Jane Smith | 12m 54s | 91.0% | Low | 38 | Aug 12, 15:49 |
JS Jane Smith | 21m 17s | 68.0% | Low | 43 | Aug 27, 15:49 |
JD John Doe | 28m 25s | 29.0% | Medium | 41 | Aug 15, 15:49 |
JS Jane Smith | 11m 10s | 94.0% | High | 18 | Aug 21, 15:49 |
AU Admin User | 16m 54s | 8.0% | High | 11 | Aug 17, 15:49 |
AU Admin User | 15m 16s | 72.0% | High | 36 | Aug 07, 15:49 |
JS Jane Smith | 9m 39s | 97.0% | High | 29 | Aug 19, 15:49 |