C

City Center Mall

00345

JJ

Rebecca Jones

SMILE Insights

Real-time Dashboard

Live monitoring of system activity, active sessions, and performance metrics.

Live • 15:49:44
12%

Active Users

3

Currently online

8%

Live Conversations

7

In progress now

5%

Avg Response Time

2.3s

Last 5 minutes

3%

System Load

65.0%

Current utilization

Live Activity Metrics

System Health

API Response Time
145ms
Database Performance
98.2%
WebSocket Connections
3/50
System Load
65.0%

Active Team Sessions

JD
John Doe
TEAM_MEMBER
active
Currently serving:Customer 394
Duration:4m
Sentiment:48.5%
Last activity: 15:47:01
JS
Jane Smith
TEAM_MEMBER
active
Currently serving:Customer 148
Duration:4m
Sentiment:86.7%
Last activity: 15:46:12
AU
Admin User
ADMIN
active
Last activity: 15:48:24

Recent Activity

New conversation with Customer #1234
John Doe15:49:14
Order #5678 completed - $23.47
Jane Smith15:47:44
Successful upsell: +$4.99
John Doe15:46:44
Conversation ended with 95% satisfaction
Admin User15:45:44
Customer rated experience 5/5 stars
Jane Smith15:44:44

Quick Actions